LIGHT HOSTING REFUND AND RIGHT OF WITHDRAWAL TERMS

12. Refund and Right of Withdrawal Terms (in line with consumer legislation)

12.1. Virtual server (VDS/VPS) refunds: For VDS/VPS services there is a right of withdrawal and refund within at most 1 (one) day of the purchase date, provided that no operating system has been installed, no data traffic has been used and the service has not been actively used.

12.2. Delivery delay: If the service cannot be delivered within the committed delivery time because of a technical fault or reasons attributable to the Company, a full refund is issued at the Customer’s request.

12.3. Services outside the scope of refunds (withdrawal exception): Domain registration, dedicated server rental, server colocation, SSL certificates and third-party software licences (cPanel, Plesk, LiteSpeed, etc.) fall into the category of digital products activated instantly and services prepared individually, and are therefore legally excluded from the right of refund and withdrawal.

12.4. VPN and proxy: VPN and proxy services are not covered by refunds under any circumstances.

12.5. Cancellation of refunds on rule violations: No refund whatsoever is issued for services suspended or terminated due to use that breaches the terms of the agreement or the law (attacks, spam, etc.).

12.6. Refund process: Once a refund is approved, it is credited within 7 (seven) business days to the channel the Customer paid from (their card) or to their customer panel balance. The refund is calculated on the amount corresponding to the unused portion of the service.

Contact Details
Phone: 0850 304 76 83
Email: [email protected]
Address: Küçükçekmece Tevfik Bey Mah. 4. Yayla Sokak No:3